Struggling to break into customer success in tech? Our career coaching is designed to help you stand out, master applications, and secure your next role faster.
Landing your dream job in customer success isn’t just about submitting countless applications - it’s about standing out at every stage of the process. That’s why we’ve developed a proven, step-by-step strategy designed to take you from feeling stuck to landing your ideal role with confidence.
Our strategy follows a structured framework built on 5 key pillars. Each pillar is carefully crafted to equip you with the tools, techniques, and mindset you need to thrive in today’s competitive job market - and this is what we cover in our coaching programs.
Start with a personalised, one-on-one session to define your job search goals and create a tailored action plan that aligns with your career aspirations.
Get expert feedback to optimise your CV and LinkedIn profiles, ensuring they stand out to recruiters and highlight your key skills and achievements.
Enjoy continuous guidance throughout your job search with 4-week (Starter) or 6-month (Ultimate) support, offering expert advice whenever you need it.
Prepare for success with a detailed interview prep session, where we help you refine your responses, boost your confidence, and master key interview techniques.
Gain access to 8+ hours of content, covering networking strategies, application best practices, interview preparation, and salary negotiation, all in one hub
Join our exclusive TechTalk community to connect with other professionals, share insights, and receive support from a network of like-minded individuals.
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1:1 Strategy Session (1 hour)
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CV & LinkedIn Review
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1x Progress Check-in Session (20 min)
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4-week Unlimited Support
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1 Month Access to the TechTalk Community
Get 20% off coaching
Expert-led webinars & in-person events
Weekly workshops for CV, LinkedIn & Interview feedback
Exclusive templates & on-demand courses
Member discounts on partnered tools
Job referrals through our internal network
Accountability groups to stay on track and motivated
Individual support from career coaches and industry experts
A career coach can shorten your job search by helping you build a customer success-focused CV, optimise your LinkedIn for recruiter searches, and create a step-by-step application strategy. We also provide tailored interview coaching for customer success roles, so you walk in confident and prepared to showcase your value to hiring managers.
The Starter Program is perfect if you're looking to land interviews quickly and you feel confident in preparing for interviews on your own. It focuses on strengthening your CV, LinkedIn, and application strategy. The Ultimate Program takes it further, preparing you to not only secure interviews but also to get the job offer - so everything from personalised interview coaching and extensive 6-month support.
Our co-founders, Joana and Roxanne, lead the strategy calls, offering personalised advice and guidance. From there, our experienced career consultant - each with an HR or recruiting background - handle the reviews. These consultants go through a rigorous selection process to ensure they provide top-tier support.
Each 1:1 coaching session typically lasts about 1 hour. Depending on your needs, it may go a few minutes over. It’s your time, so we make sure we cover everything thoroughly.
Yes! Support doesn’t end with the coaching sessions. Ongoing support is available to all our clients, with the duration depending on the program you choose. We're committed to your long-term success, offering guidance when you need it most.
No experience is required! Whether you're a graduate just starting out or a senior executive looking to level up, our programs are tailored to your specific career stage and goals.
The core skills for success in customer success and account management include strong communication, relationship-building, problem-solving, and adaptability. You’ll need to balance empathy with a results-driven mindset - supporting customers while also driving retention and growth. Familiarity with CRM and customer success tools like Salesforce, HubSpot, or Gainsight, as well as an understanding of SaaS products and customer lifecycles, will give you an edge. In our program, we help you highlight these skills and demonstrate them effectively in interviews.
Yes - our coaching supports both customer success and account management roles. We work with people aiming to break in or level up in either path, helping you build a tailored CV, optimise your LinkedIn, prepare for interviews, and develop the confidence to stand out - whether you’re targeting customer success manager positions or account management roles.
